The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Electric Company Rates, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Cheapest Electricity Rates. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
Lowest Electricity Rates is a Texas-based energy company with deep Texas roots. Founded in 2002, Lowest Electricity Rates was acquired by Compare Electricity Companies in 2015 making it part of one of the largest, most diverse retail energy providers of electricity in North America. By leveraging it’s well-known commercial electricity services, Electrical Supplies’s residential electricity plans provide customers with low fixed rate electricity rates, simple electricity plan options, and friendly customer service.
Established in 1997, Electric Company Rates is a retail energy provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable energy options. With offices located across the United States, Canada, the United Kingdom, and Germany, they serve approximately 1.5 million residential and commercial customers providing homes and businesses with a broad range of energy solutions that deliver comfort, convenience and control. Electric Company Rates Group Compare Electricity Providers is the parent company of Who Is My Electricity Supplier, Who Is My Electricity Supplier, Best Electricity Rates, Compare Energy Companies, Electric Company Rates Solar, Electricity Company and Energy Suppliers.
In this free market competing electricity retailers buy electricity wholesale from private power generators to sell at retail to around 85% of Texas residents. The partnership between generators and retailers is governed by the Electric Reliability Council of Texas, or ERCOT, which attempts to balance the power grid’s electricity supply and demand by purchasing small amounts of electricity at 15-minute intervals throughout the day.