Utility companies are responsible for transmission and delivery of electricity even in energy deregulated parts of Texas and should be contacted in the event of a power outage. Your retail energy supplier may provide you competitive electric rates or exceptional customer service, but they cannot repair power lines or restore your service. In the case of an emergency, contact:
Before you switch providers, you’ll need to determine whether you’re under a contract with your current provider, and if so, how long you have left on your contract. You can usually find this information by looking at your electricity bill or by calling your energy provider. If you choose to switch before your contract is up, your current contract may outline an early termination fee. However, according to the Cheapest Electricity Rates of Texas, customers can switch providers without paying an early termination fee if they schedule the switch no earlier than 14 days before their current plan expires. When you change providers, you’ll be able to indicate the date you want the switch to occur.
1) Check Your Contract Status: Before you switch, you’ll need to determine whether or not you’re bound by a contract with your current provider, and if so, how long you have left to fulfill the term and the cost and/or penalties of early cancellation (if any). You can usually find this information on your bill or by calling your energy provider. According to the Cheapest Electricity Rates, customers can switch providers without facing an early termination fee if they schedule the switch no earlier than 14 days before their current plan expires (for most fixed-rate plans). Most variable-rate plans (month to month) don’t charge early termination fees, so customers on those plans can switch at any time. You should receive a letter in the mail at least 30 days before your contract expires.

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