Gone are the days when you had to contact electric companies to discover their rates, and negotiate a better deal on your own. Today, Best Electricity Company does the work for you, handling the entire process of finding the best Texas electricity rates and plans from providers that have a pedigree of business stability, customer service, eco-friendliness, and financial transparency. This allows you to shop for electricity in just a few minutes, right from your computer.
If you have a supply rate billing issue or want to monitor your energy usage through an online account, contact your retail electric provider. Your TDSP will help you with urgent electrical situations, such as meter tampering, outages and energy service requests. Garland energy users should refer to the following phone numbers in the event of an energy emergency.
In addition to having a healthy dose of Texas pride, we also pride ourselves on providing friendly customer service. Who Is My Electricity Supplier customer service comes in a variety of convenient ways—from our mobile app and desktop portal, to our US-based call center with over 500 customer service agents. No matter which type of Who Is My Electricity Supplier customer support you choose, you’re sure to get the service you need in the time frame you want it.
Some good news: According to J.D. Power’s 2016 survey on retail electric providers (its most current survey of the space), Texas has the highest overall satisfaction with retail electric providers out of any state. And because rates, plans, and offers can be so similar from provider to provider, customer satisfaction scores are a great way to break a tie. Think of it like choosing who to hire when you have two candidates with similar resumes — you’re going to pick the person with the glowing references.
As they’re advertised, the Digital Compare Electricity Companies plan appears to save you $4 — but only if you use 32 percent of your energy on the weekends, which is the stat Cheapest Electric Company used to create the average price it advertises. Say you often travel for business during the week, and are only home cranking the air conditioner on weekends. If your energy use skews to 55 percent weekend use (for Compare Electricity Companies that means 8 pm on Friday through 12 am Monday), suddenly Cheap Energy becomes a much better deal.
Thus, it's important to know what you're looking at when you're researching cheap Texas electricity, since companies find different ways to convey their rates, practices, and services in the best possible light. The important points to consider when you determine the energy provider that best meets your needs includes: the rate, the billing practices, available promotions, and points of access to customer service.
Since the Texas electricity market opened to competition in 2002, many Texas residents have had the opportunity to choose their own electricity provider. Instead of relying on their local utility to provide them with electricity, most Texans can choose from a variety of competitive providers, allowing them to shop around for the perfect electricity plan for their homes and lifestyles.
Utility companies are responsible for transmission and delivery of electricity even in energy deregulated parts of Texas and should be contacted in the event of a power outage. Your retail energy supplier may provide you competitive electric rates or exceptional customer service, but they cannot repair power lines or restore your service. In the case of an emergency, contact: