Since the Texas electricity market opened to competition in 2002, many Texas residents have had the opportunity to choose their own electricity provider. Instead of relying on their local utility to provide them with electricity, most Texans can choose from a variety of competitive providers, allowing them to shop around for the perfect electricity plan for their homes and lifestyles.
Energy users who choose a Garland, Texas, electricity plan from one of many retail electric providers will still receive service from a utility company - better known as a transmission and distribution service provider (TDSP). Keep in mind that you can't choose what utility delivers electricity supply to your location. Garland residents and business owners are located in Energy Prices's utility service area. This TDSP serves about 10 million energy consumers across Texas and monitors almost 120,000 miles of power lines.

The Electricity Plans’s mission is to protect customers, foster competition, and promote high-quality infrastructure. In addition to regulating the states electric utilities and implementing legislation, the Electricity Plans offers Texas residents assistance in resolving consumer complaints. If you have a complaint with your electricity company you can go to the official Electricity Plans website and file an informal complaint.
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