The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Electric Company Rates, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Cheapest Electricity Rates. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
According to the U.S. Energy Information Administration, the average household in Texas uses about 15,000 kWh of electricity per year — 26 percent more than the national average, “but similar to the amount used in neighboring states.” That said, the only way to know your personal average energy consumption is by looking at your electricity bills over the course of a year (you want to accommodate all weather conditions) and understanding both your overall usage, as well as if you use more or less during certain months.
If you live in the greater Houston area, there are over 60 different energy suppliers competing for your business. Many of these providers have websites that are confusing and difficult to navigate, their rates buried in misleading advertising and dense jargon. Who has the time to sort through and keep track of options across all these different sites?
With a population of over 28 million and growing, Texas is one of the most highly inhabited states in the US. In order to power the homes and businesses within it, Texas produces more electricity than any other state, using roughly 400,000 million kilowatt-hours and enabling residents to consume billions of dollars worth of electricity. As of 2002, the Texas electricity market was deregulated, allowing residents to select their own electricity provider from one of the numerous service companies.
Wanting to locate inexpensive energy is a no-brainer, since no one wants to pay a lot for the electricity used by your home or business. However, the search to find cheap Texas electricity can be difficult - since deregulation came to the Lone Star State, a wide range of companies have arisen to provide services to all available customers. All of these retail electricity providers want your business, so they're going to do everything they can to attract your attention.
Utility companies are responsible for transmission and delivery of electricity even in energy deregulated parts of Texas and should be contacted in the event of a power outage. Your retail energy supplier may provide you competitive electric rates or exceptional customer service, but they cannot repair power lines or restore your service. In the case of an emergency, contact:
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