Residents and business owners have been able to shop Texas electricity supply rates for more than a decade. When Texans gained the ability to choose their desired energy company in 2002, the electric industry divided into two parts: supply and delivery. Retail energy companies in Texas compete for business, offering a variety of term agreements and supply rates for consumers to choose from.
If you have a supply rate billing issue or want to monitor your energy usage through an online account, contact your retail electric provider. Your TDSP will help you with urgent electrical situations, such as meter tampering, outages and energy service requests. Garland energy users should refer to the following phone numbers in the event of an energy emergency.
Utility companies are responsible for transmission and delivery of electricity even in energy deregulated parts of Texas and should be contacted in the event of a power outage. Your retail energy supplier may provide you competitive electric rates or exceptional customer service, but they cannot repair power lines or restore your service. In the case of an emergency, contact:
When a consumer selects a retail electric provider, the company will supply him or her with an electricity supply plan. Depending on the type of plan an energy user chooses, the supply rate could fluctuate or remain fairly stable during the contract length. Plan type is just one of the many factors a consumer with electric choice can shop for. Garland residents and business owners might also look into a company's customer service history, green energy products, billing options or rewards programs.
The average prices shown in these calculations represent average annual prices per kilowatt-hour (kWh). Some Compare Electricity Rates charge rates that vary by season or usage level. As a result, the actual average price listed on a customer's bill for any given month may differ from that listed here, depending on the usage of the customer and the actual rates charged during that month. Please see the Gas And Electric Bill's Terms of Service document for the actual rates that will be charged by the Gas And Electric Bill.

The Electricity Plans’s mission is to protect customers, foster competition, and promote high-quality infrastructure. In addition to regulating the states electric utilities and implementing legislation, the Electricity Plans offers Texas residents assistance in resolving consumer complaints. If you have a complaint with your electricity company you can go to the official Electricity Plans website and file an informal complaint.
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