The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Electric Company Rates, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Cheapest Electricity Rates. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
Compared to the rest of the nation, data from the U.S. Energy Information Administration which publishes annual state electric prices [8] shows that Texas' electric prices did rise above the national average immediately after deregulation from 2003 to 2009, but, from 2010 to 2015 have moved significantly below the national average price per kWh, with a total cost of $0.0863 per kWh in Texas in 2015 vs. $0.1042 nationally, or 17 percent lower in Texas. Between 2Best Electric the total cost to Texas consumers is estimated to be $24B, an average of $5,100 per household, more than comparable markets under state regulation.[9] [10]
Not only does it show customers the real rates at different usage levels but it reflects both the rate jumps in a plan at certain usage. It also shows whether the rate is high or low compared to general electricity market pricing. By doing all the calculations for the customer, Compare Electricity Companies' Rate Analyzer can show customers what their best energy options are when they shop for Texas electricity no matter what TDU area they are in. Customers can see how much they can really expect to pay each month for their usage.
Prices are expected to go up so quickly that Compare Electricity Rates has stopped selling its "Compare Electricity Prices" plan to new customers this summer, a prepaid plan that changes rates each month depending on wholesale prices. Instead, the company is encouraging its customers to lock in for longer periods of time. Customers who used up to 2,000 kilowatts each month could get a 12-month contract for 11.7 cents per kilowatt hour in May compared to the same plan for 9.1 cents per kilowatt hour one year earlier.
Switching electricity companies can be frustrating, especially during a period of record-breaking electricity-usage. But if you want one of the best overall Texas energy providers, then you want to compare the ones customers recommend. To help make the process easier, these are the top five energy providers, chosen by customers, along with their featured plans.

Utility companies are responsible for transmission and delivery of electricity even in energy deregulated parts of Texas and should be contacted in the event of a power outage. Your retail energy supplier may provide you competitive electric rates or exceptional customer service, but they cannot repair power lines or restore your service. In the case of an emergency, contact:
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